Legal

Enterprise Product Support and Service Level Agreement

English customer-facing draft · Projection date: August 20, 2026

Product support scope, responsibilities, incident severity, response targets, exclusions, and contract precedence.

Website Operational Logs & First-Party Telemetry Notice

No Cookies or Third-Party Trackers: www.vibepackr.com sets no tracking cookies, uses no browser fingerprinting, and loads no third-party analytics or advertising scripts.

First-Party Server Access Logs & Link-Click Events: The origin web server records standard HTTP access logs (request timestamp, path, HTTP status code, referrer header, user-agent string, and client IP address) for operational security, availability monitoring, and traffic diagnostics. On non-legal pages, clicking a mailto: or .pdf link triggers a first-party request (GET /_event/evaluation-click.txt or GET /_event/whitepaper-click.txt) to the origin server to record the link click event.

IP Addresses & Observational Scope: IP-grouped request counts do not equal individual visitor counts, and origin server logs and internal diagnostic reports generated from those logs include client IP addresses and IP-grouped request paths. Client-side link-click events do not prove that an email was sent or received, and do not create a support case or contractual obligation.

Log Rotation & Diagnostic Retention: On the origin server (/etc/logrotate.d/nginx), Nginx access and error logs are configured with daily, rotate 14, and notifempty (retaining the active log file plus up to 14 rotated archive files, which may span more than 14 calendar days if non-rotated days occur). Internal diagnostic snapshots generated from server logs are retained in the operator workspace until overwritten by a subsequent run or manually deleted.